Terms & Conditions
Terms and Conditions For Scuba Diving Courses, Snorkeling, Paddle Boarding, Kayaking and other Water Sports related bookings with Manta Ray Diving Shop
Bawbawon Hospitality Group is a domestic corporation doing business under the Trade Name Manta Ray Diving Center Philippines located in Plaridel Misamis Occidental, Philippines. The name used for marketing purposes and all marketing & selling related activities is Manta Ray Divers. Herein after referred to as Manta Ray.
Manta Ray provides daily kayaking, paddle boarding, diving and snorkeling trips to Bawbawon Island and the surrounding reef, including a tour to the Bawbawon Island, and hires the services of professionals. Manta Ray is also offering leased scuba diving facilities, rented motorized vessels and other recreational facilities. For all trips, Manta Ray uses their own boat which offers space, comfort and safety for both diving and snorkeling guests.
Manta Ray offers its customers their website as a booking platform in accordance with the Manta Ray Private Policy. Manta Ray collaborates with different tour operators inside and outside of the Philippines where customers can book Manta Ray services at the terms and conditions and in accordance with the private policy of the respective tour operator.
The Terms & Conditions (T&C) mentioned below apply to all bookings made by the customer directly with Manta Ray either through the contact form on the Manta Ray website, via e-mail https://mantaray.ph or any other direct contact with Manta Ray.
By booking the services of Manta Ray customer agrees to have read, understood and agrees to these T&C.
Manta Ray is offering scuba diving courses, snorkeling, paddle boarding, kayaking and other water sports related activities to Bawbawon Island and to the surrounding reef and areas that are approachable by Manta Ray boat from Plaridel port/harbour.
A day dive trip can be booked by individuals or groups professional and non-professional diver supervised by our experienced divers. The guest must be of age to conclude a contract, or be accompanied by a parent or guardian, and present to Manta Ray prior to booking.
A day snorkel trip can be booked by any person who can swim, hold himself/herself on the water by himself/herself and use the snorkel equipment consisting of mask, snorkel, fins or fins & boots. The snorkel person must be of age to conclude a contract, or be accompanied by a parent or guardian.
A person who is not a certified diver yet but wishes to participate in the day dive trip can enroll to a scuba training course offered by Manta Ray.
Manta Ray offers and conducts all Scuba Diving Courses from Try Dive / Discover Scuba Diving, Initial Open Water Diver to Dive Master Training. All trainings are executed by qualified, certified and being in active status instructors. Manta Ray is doing its best to provide the training in the native language. In case the native language is not available the course will be conducted in English provided the student can understand English to the minimum of course’ level.
A student can be any person who can swim, is of age that is required for the respective course, fulfils all requirements needed for the course, is of age to be able to conduct a contract or being accompanied by a legal parent or guardian of the minor child/student.
Prices, Changes and Discounts
Manta Ray is publishing all its current prices on their website. A printed price list is also presented in the dive centre office of Manta Ray.
The Manta Ray prices include fresh lunch on boat, water, coffee and tea, snacks and fruits, transfer from Hotel Bijoux in Plaridel to the harbour and back to the hotel, and for divers also booked number of dives, professional dive guide, 12l tanks, weights.
Manta Ray reserves the right to amend and to update the prices at any time without prior notice.
Any discounts offered by Manta Ray are clearly stated on the website and price list. Several discounts options cannot be mixed. Manta Ray grants the right to the customer to book at his/her preferred discount option. Customer agrees to discuss and to confirm the preferred discount option while booking and prior to payment.
Customer is required to pay extra fees in addition to the costs of scuba dive course, paddle boarding, kayaking, snorkelling and other water sports related activities. These costs are not regulated solely by Manta Ray.
Additional costs are not limited to the costs mentioned below and can be:
- Bawbawon Beach Resort Day Tour Fee
- Bawbawon Beach Resort Lunch
- Hotel Bijoux Stay
- Le Bistro Restaurants
- Bamboo Spa Treatments
- 12% VAT (local tourism tax)
- Rental scuba/snorkel equipment
- Additional scuba course materials
- Printed Certification Cards (C-Card) by any diving institute or organization
- Transfer to/from airport
- Other services that are not related to a day dive/snorkel trip but are executed by Manta Ray on customer’s request
Customers are advised to inquire the currently valid entrance fees with the booking.
If booking is done via a tour agent or through an online booking platform that is not operated by Manta Ray, a copy of the booking must be sent via email to [email protected]
Customer agrees to fill in and to sign the check-in papers in full as provided and requested by Manta Ray once the customer arrives at the dive centre location. The check-in papers might require, but are not limited to this: customer’s full name, diver’s qualification, passport number, nationality, privacy statement and data processing form, waiver and release of liability, medical history, and boat passenger waiver. Manta Ray agrees to handle customer’s private data in accordance with Manta Ray private policy.
Manta Ray might ask to sign additional papers if appropriate.
Payments and Deposits
For bookings made within 30 days prior to arrival or directly at the dive centre payments of full price must be made to Manta Ray on the time of booking.
For bookings made via e-mail or contact form, customer agrees to make payment of the invoice to Manta Ray in full no later than 30 days prior to arrival (prior to the first day of the booked service) using one of the applicable payment methods such as credit card, cash in Philippine peso or wire transfer.
For payments in another currency we will use the exchange rate from the local bank of the date of booking.
Payments at the dive centre can be done in cash in Philippines Peso or via credit card such as VISA or MasterCard, G-Cash, Payday or direct bank transfers. Additional transfer charges may apply.
Customer agrees to take all fees that might arise with the payment process such as credit card surcharge, bank transfer fees or any other fees necessary to execute the payment to Manta Ray.
If the customer does not make payment in accordance with the invoice (not on time or not in full amount), Manta Ray reserves the right to not provide the service or to provide only the service that has been paid.
Customer agrees to accept and to follow the online platform’s payment policy when creating a booking through the website.
If there is no payment made, Manta Ray cannot guarantee your space or service.
Once the booking is confirmed and the payment has been made by the customers in full and without delays, Manta Ray agrees to deliver the service according to the booking confirmation.
Manta Ray reserves the right to cancel any trip due to weather conditions or due to force majeure or any other issues that might risk the safety of the trip, customers, crew, or boat.
Cancellations made by customer for any scuba dive course, diving, paddle boarding, kayaking or snorkelling trip will be charged at:
25% of total service costs, if cancelled within 30-25 days prior to arrival
50% of total service costs, if cancelled within 24-15 days prior to arrival
100% of total service costs, if cancelled within 14-0 days prior to arrival
In case of no cancellation or no-show, no refund will be given.
In the event of force majeure (unrest, natural disaster, epidemics, governmental restrictions of travel, weather etc.), we will reschedule the activity free-of-charge, provide a voucher in the same value of the booked service, or offer a refund if possible.
In the event of a technical problem or if there are any delays in the dry-dock, Manta Ray has the right to operate the same service with a different boat of a similar standard. In this case the customers have to accept the change of boat. If it is not possible to replace the boat, Manta Ray will reschedule the activity free-of-charge, offer an alternative service, or a refund if possible.
Any scuba dive course materials that have been purchased for the customer’s booking/course will be charged at 100% of the materials costs at any cancellation time or reason.
Customer agrees that his/her participation in any scuba dive course, diving, paddle boarding, kayaking or snorkelling trip with Manta Ray is entirely voluntary and of his/her own free will.
Customer agrees to sign a “Participant Agreement, Release and Acknowledgment of Risk” document before starting the scuba dive course, diving, paddle boarding, kayaking or snorkelling trip whereas he/she releases, waives, discharges and agrees not to sue the dive centre Manta Ray, all of their instructors, guides, dive professionals, and all of their parent, subsidiary or affiliated companies, agents, employees, officers, directors, owners, or sponsors.
Customer agrees to be in fit condition respectively for scuba dive course, dive or snorkelling trip. Customer agrees to provide the information of his/her medical history as accurate and honest, if appropriate.
In case of a medical problem arising during the trip, either on the boat or on shore, which results in cost for evacuation, use of aircraft, repatriation or hospitalisation, customer agrees to take the full responsibility for payment of these costs.
Manta Ray cannot be liable for any injury to person (whether or not resulting in death) or damage to property arising out of any act of war, revolt or other civil uprising or military action occurring in the countries of origin, destination or passages.
Manta Ray does not take any responsibility for loss or damage on customer’s personal belongings.
Any loss and/or damage of Manta Ray belongings (such as equipment, tanks, items on boat or in the office, the boat and the office itself) due to abuse or negligence on customer’s part will be charged at full current market value.
Manta Ray is operating in Panalsalan, Plaridel, Misamis Occidental, Philippines offering tours to Bawbawon Beach Resort and the surrounding areas and islands. Neither the dive centre nor the local infrastructure such as the harbour, are suitable for handicapped customers.
Handicapped customer who wishes to make a booking with Manta Ray agrees to inform Manta Ray about the type of handicap at the beginning of the booking process with Manta Ray. Handicapped customer agrees to be accompanied by a person (persons) who can provide assistance to the handicapped customer.
Manta Ray reserves the right to decline the booking if Manta Ray considers that it is not suitable for the customer.
The Manta Ray prices do not include diving or travel insurance. Manta Ray recommends to each customer when booking a service with to purchase a dive and/or travel insurance.
Environment and Sustainable Eco-Friendly Tourism
Manta Ray along with Bawbawon Beach Resort follow eco-friendly and sustainable tourism, we aim to reduce the amount of rubbish, protect the ocean and to provide information to increase awareness and to enlarge the knowledge. Manta Ray presents such information and guidelines at their office and boat area.
Customer agrees to get familiar with the guidelines and Manta Ray internal rules. Customer agrees and confirms to take the responsibility and not to harm any marine life, environment or inhabitant on land.
Manta Ray reserves the right to stop, to cancel, or to warn customers who do not follow the instructions and guidelines of Manta Ray for protection of the environment. Customers who deliberately harm, damage or break the environment rules can be excluded from any activity with Manta Ray without any refund.
Manta Ray reserves the right to change this policy at any time without notice.